So you want to support one of the great ideas on Asiola, but you have a few questions about how it works. Let us talk you through our payment system.
How can I support an idea?
When you decide to contribute towards an all-or-nothing campaign, you can pledge to buy one of the rewards offered by the creator. Or, to support an unconditional campaign, you simply buy a reward.
Do I have to pay for a reward upfront?
Before an all-or-nothing campaign reaches 100% of the funding goal, you pledge to buy a reward by inputting your or credit or debit card details. Your payment won’t be processed until the campaign reaches 100% of its funding goal. When you support an unconditional campaign, your payment is processed upfront; the contribution goes to the creator and your reward is secured.
What happens to my payment if a campaign doesn’t reach its funding goal?
If an all-or-nothing campaign does not reach 100% by the campaign deadline, your credit or debit card will not be charged and the reserved funds will be released. Payments to support an unconditional campaign will be processed and rewards delivered whether or not it reaches its funding goal.
What currencies does Asiola support?
All credit and debit card transactions will be charged in Thai Baht but you can pay using your local currency, which will be converted based on the daily exchange rate.
What credit cards are accepted?
Visa, Mastercard, and JCB credit cards are all supported at this time.
What local debit cards are accepted?
We provide support for Kasikorn Bank, Siam Commercial Bank, Bangkok Bank and Krungthai Bank debit cards at this time. We’re hopeful to add more banks in the near future!
I don’t have a credit/debit card. Can I still use Asiola?
Yes, in two cases. If you’re supporting an unconditional campaign you can pay lots of different ways upfront. Or, if an all-or-nothing campaign reaches 100% of the funding goal (and is therefore successful) before the campaign deadline, existing supporters’ payments will be processed and new supporters are able to access a number of additional different payment options. These include:
- Online banking
- ATM transfer service from any Thai bank
- Rabbit LINE Pay
- Cash over the counter at outlets including Big C, Tesco Lotus and Tops supermarket – use the barcode on your email confirmation and pay for your rewards along with your groceries.
Can I pay with cash?
Paying by cash, or using our over-the-counter service, is available only for unconditional campaigns and when an all-or-nothing campaign reaches 100%. Please note that cash payments need to be completed within 2 days (48 hours) after you complete the transaction on Asiola.
Can I get a refund after I have contributed towards a campaign?
We don’t offer refunds because every contribution pledged by a supporter counts towards the funding goal. If any contributions are refunded, it puts the idea in jeopardy and could result in it not being made possible.